Agile Marketing

Are You Keeping Up with the New Pace of Marketing?

Technology is Driving Faster and Faster Change

Our feeble human brains (and mine often seems more feeble than most) have trouble adapting to the increasing pace of change because we don’t know what to hold onto and what we can just not worry about. I found that out myself recently. I was staying in a hotel and got my wake-up call on how fast things are changing.

In fact, I got a literal wake-up call. Two of them, actually. One on Thursday and one on Friday. OK so far, but the problem was that each one came oalarm-clockne hour earlier than the time I requested. I really could have used that sleep, but it didn’t happen. The first time the mistake occurred, I wrote it off–the clerk I told the time to must have gotten it wrong. But the second time, I knew it had to be something more. And I realized what it was–they had failed to adjust the wake-up call system to daylight savings time. But we had been on daylight savings time for five days when this occurred!

I was flabbergasted that the problem could persist for so long. I mean, if they knew something was wrong, all they had to do was to fix the system. Failing that, they could tell every clerk to put in a time one hour later than the “correct” time so that the guests would get the calls at the right time. Geez, this seemed so simple that I was stunned that five days later everything was still broken.

Then it hit me like a thunderclap. The reason this is happening is because they did not know. No one has complained. I mean, I hadn’t complained when it happened the first time. I only realized it when it happened two days in a row. But surely, someone had to have been staying at the hotel two days in a row in five days, right?

Well, yeah, but maybe no one really uses wake-up calls anymore. That is when I started to feel old. And out of touch. Yeah, I know how to set the alarm on my smartphone. But I have a habit. I have been traveling on business for over 30 years and I have my routines. Wake-up calls were just one of them. No reason for me to fix it.

And that is how technology sneaks up on you. You might think you are keeping up, but, all of a sudden, there is something that hits you that you completely missed. So, wake-up calls are not the same priority for hotels that they once were, because people just use the alarms on their phones. Which is why, even though my alarm clock at home changes to daylight savings time by itself (and so does my computer), the hotel’s expensive wake-up call system needs someone to fix it twice a year. It’s an old system with old technology that is not going to be replaced because the need for it is dying.


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